Client Notes
Testimonials and extended stories from offline reserve holders who completed custody reviews with Panel Grove Field in Jeju.
Testimonials
We had three Ledger devices and two paper envelopes that nobody had opened since 2020. The annual review listed each serial number and photographed seal numbers without anyone typing seed words into a laptop. Our trustee in Seoul accepted the report without follow-up questions.
— Eun-ji R., family reserve, Aewol
Site mapping took a full day because we forgot a mainland vault box inherited from a parent. Jin-ho documented ferry timing so our autumn review won't require two separate trips. The booklet is stored with our attorney now.
— Thomas W., small business treasury, Jeju City
Recovery rehearsal showed our eldest son had never practised the passphrase variant from the 2021 setup. The drill report is blunt about what still needs work — I appreciate that it wasn't all reassurance.
— Soo-min L., multi-signatory family, Seogwipo
Seed phrase audit after our house move found one envelope stored in the wrong drawer. Quick engagement, clear memo. Pricing was fair for a single afternoon visit.
— Kenji M., individual holder, Hallim
Scheduling around bank vault hours in Jeju City was smoother than I expected. The only delay was our own — we hadn't renewed one signatory's vault authorisation. Panel Grove Field flagged it in the planning call rather than on site.
— Hae-yoon C., family reserve, Jeju City
Extended case: autumn review before winter travel
A four-signatory family in Seogwipo held reserves across a home safe, a Jeju bank box, and a mainland vault near Busan. They booked the annual custody review in September so all signatories could attend the recovery rehearsal before two members left for overseas work in November.
Planning mapped ferry windows and vault access hours. Field visits occurred over two weeks: Jeju sites first, then a coordinated mainland day. The custody report listed each device’s firmware version, seal condition, and storage humidity notes from the home safe.
The family filed the report with their attorney and scheduled a mid-year seed audit after a planned property sale would change one storage location. They noted in feedback that they wished the rehearsal had been booked earlier in the engagement — practitioners agreed and now recommend rehearsal before the final site visit for similar structures.